FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What Is Your Minimum Order Quantity(MOQ)?

We are a manufacturer and generally do wholesales. However, trial orders are also acceptable and welcomed!

How Can I Pay For My Order?

1) Transfer(T/T): We accept 50% T/T deposit before production and 50% T/T balance

before shipment. 100% payment before production for sample orders.

2) Western Union(W/U): We accept 100% payment via the Western Union.

3) 30% T/T in advance, and 70% L/C at sight.

4) Trade insurance by Alibaba, you can choose T/T, Credit card, e-checking...

How About The Delivery Time?

1) We need about 15 days to produce a new machine according to your requirement.

2) Some of the products are in stock at our warehouse.

3) OEM products need to negotiate.

Warranty/Guarantee?

1 year. And in this year if the machine broken caused by mechanical problem, all of the spare part is free. The service of the machine all though the machines life.

How about the Pre-sale and After-sale?

1) We have operation manual and video to teach you how to operate and use.

2) 24 hours service hotline

3) Engineers available to service machinery overseas. The charge should be on your side.

Can you help us to make our products?

Yes, sure we can! OEM is warmly welcomed. Our company have 10 year's experience in making food equipment, we are the

professional food machine equipment factory in ShangHai.

WANT TO WORK WITH US?


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